At Au coeur du Japon, we are committed to ensuring our customers' satisfaction at every stage of their shopping experience. If for any reason you are not completely satisfied with your purchase, our returns and refunds policy is here to allow you to reconsider your purchasing decision and obtain a full refund for your order subject to compliance with the conditions listed below.
Returns
Return deadline: You have 30 days from receipt of your order to initiate a return.
Condition of the Products: Returned products must be in their original condition, unused and undamaged, with all accessories, labels and original packaging intact. The product may have been unpacked but must have been returned to its original packaging.
Return process: To initiate a return, please contact us via our contact page or directly at contact@au-coeur-du-japon.com and let us know that you wish to return the product you ordered by providing us with your order number. We will give you the address of our warehouse closest to you so that you can return the product to us.
Return fees : Return costs are the responsibility of the customer, except in the event of an error on our part in shipping or if the product is defective.
Refunds
Deadline for canceling an order: The customer can cancel his order within 24 hours after placing the order provided that the product has not yet been shipped; Refunds will be made to the payment solution initially used by the customer. It takes up to 45 days for the refund to be transferred.
Refund Time: Refunds will be issued only through the original payment method and will be processed within 10 to 45 days, depending on the credit card issuing bank.
Reimbursement method: Refunds will be made to the original payment method used for purchase. If this is not possible for any reason, we will discuss with you to find an alternative refund method.
Full refund: The refund amount will include the price of the returned product, as well as shipping costs if you chose secure delivery when placing your order.
Contact Us
If you have any questions or concerns regarding our returns and refund policy, please do not hesitate to contact us using our contact page. We are here to help you ensure a satisfying shopping experience.
In the heart of Japan reserves the right to modify this return and refund policy at any time. All changes will be published on our website.
Thank you for choosing In the Heart of Japan for your online purchases. We appreciate your trust.